Shipping & Returns
Once your order has been shipped, you will receive a shipping email confirmation with a tracking number. Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2-business days of shipment.
If you did not receive it, please email us at surfandhemp@gmail.com and we will be happy to provide you with your tracking number.
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVEN’T RECEIVED IT?
If you cannot find your package, please contact FedEx or USPS first. You will be able to see which carrier delivered your package by clicking on your tracking number and viewing the final delivery notification. We also suggest talking to neighbors and other members of your household to see if someone brought in your package. If you cannot locate the package after 3-business days from delivered date, please email us at surfandhemp@gmail.com so we can help you further.
WHAT IF MY PACKAGE WAS DAMAGED IN TRANSIT?
Please check your shipment carefully upon arrival to ensure it has not been damaged by the shipping carrier in transit. All claims for damaged product must be made within 2-business days of the package being delivered.
To report shipping damage, please email us at surfandhemp@gmail.com. All shipping damage claims must include detailed information of the damage as well as photographic evidence.
WHAT IS YOUR RETURN POLICY?
We offer returns for any unopened products purchased within the last 30 days. They must be in the same condition you received it and in its original packaging. All requests for a return must be received within the 30 day window, starting from the day of your order purchase date. Products that are opened are not eligible for a return. You will be responsible for the cost of return shipping, which is none refundable. If you’re shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund, within 5-7 business days from your return delivery date. If you’re approved, then your refund will be processed minus original shipping cost and a restocking fee of 15% from the order total, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
To start the return process, please email us at surfandhemp@gmail.com. If you have any questions about our return policy, please contact us. We are here to help!